Privacy Policy

Welcome to Dive Suit Pro Shop (“we”, “our”, or “us”). We’re committed to protecting your privacy while you shop for premium surf gear on our website (divesuitproshop.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Contact Details: Name, email address, phone number, shipping/billing address
• Payment Information: Credit/debit card details (processed securely through our PCI-compliant payment processors), PayPal information
• Account Information: Username, password (hashed), purchase history

Non-Personal Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, surfing preferences (based on products viewed)
• Cookies & Tracking: See section 6 below

2. How We Use Your Information

We use your information to provide the best possible surf shopping experience:

• Process your orders and deliver your surf gear worldwide (except restricted areas)
• Provide customer support and respond to your inquiries
• Improve our website and product offerings based on surfers’ preferences
• Send order confirmations, shipping notifications, and service-related communications
• Prevent fraud and enhance payment security (using SSL encryption)
• Comply with legal obligations related to international sales

3. Data Sharing and Disclosure

We value your trust and only share information when necessary:

• Service Providers: Shipping carriers (FedEx, UPS, etc.), payment processors (Visa, MasterCard, PayPal)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We never sell your personal information to third-party marketers.

4. Data Storage and Security

Your data security is as important to us as the quality of our surf gear:

• Data is stored on secure servers with industry-standard protections
• Payment information is encrypted using SSL technology and PCI DSS compliance
• We implement physical, electronic, and administrative safeguards
• International data transfers comply with applicable laws

5. Your Rights and Choices

As a valued customer, you have rights regarding your data:

• Access & Correction: Review and update your account information
• Deletion: Request deletion of personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a readable format

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Like waves leaving traces on the sand, our website uses cookies to enhance your experience:

• Essential Cookies: Necessary for checkout and account functions
• Performance Cookies: Help us improve site performance for surfers worldwide
• Functional Cookies: Remember your preferences (language, currency)
• Advertising Cookies: Show relevant surf gear ads (you can opt-out)

You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this policy as our business evolves. Significant changes will be communicated through our website or email.

8. Contact Us

Thank you for trusting Dive Suit Pro Shop with your surf gear needs and your personal information. We treat both with the utmost care and respect.