Dive Suit Pro Shop – Making sure your surf gear arrives fast and your satisfaction is guaranteed!

Shipping Information

Global Shipping (Excluding Asia and select remote regions)

We ship worldwide to stoke out surf enthusiasts everywhere! Please note we currently don’t ship to Asia and some remote locations.

Order Processing

We’re quick! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • FREE Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Pro Tip: Need your gear urgently? Contact us at [email protected] for expedited shipping options!

Our Hassle-Free Return Promise

Wave goodbye to worries – we’ve got you covered with our surf-tested return policy!

Return Policy Basics

  • Return window: 15 days from delivery date
  • Condition: Items must be unused with original tags and packaging
  • Exceptions: See non-returnable items below

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened DING REPAIR KIT products
  • Opened DVD and BOOKS
  • Custom or personalized items
  • Items marked as final sale
  • BIKINIS AND BEACH WEAR and CAPS AND BEANIES must be in original, unworn condition with tags attached

Easy 3-Step Return Process

1. Request Authorization

Email our customer service at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return
  • Reason for return

2. Package Your Items

Once approved:

  • Repack items in their original packaging with all tags attached
  • Include the original packing slip or a copy of your order confirmation

3. Ship Your Return

Send your return package to:

Dive Suit Pro Shop Returns
3413 Seneca Drive
Portland, US 97205

Important: Use a trackable shipping service as you’re responsible for return shipping costs unless the return is due to our error.

Exchange Process

Need a different size or color? No problem!

  1. Follow the same return process above
  2. Include a note specifying your exchange preference
  3. We’ll ship your new item once we receive the original

For exchanges, we’ll cover standard shipping costs for the replacement item.

Refund Information

  • Processing time: 3-5 business days after we receive your return
  • Refund method: Original payment method
  • Timeline:
    • Credit/Debit Cards: 5-10 business days to appear on your statement
    • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable unless the return is due to our error.

International Returns

For our global surf family outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • Refunds will be issued in USD (may be subject to currency exchange rates)
  • Please allow additional time for international shipping and processing

Need Help? We’re Here for You!

Our customer service team are experienced surfers who can provide expert advice – just reach out before ordering if you’re unsure about sizing for your next wetsuit or board shorts!

Email: [email protected]

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Dive Suit Pro Shop Team,

I would like to request a return for the following item(s) from my order #[Your Order Number]:

[Product Name] – [Size/Color] – [Quantity]

Reason for return: [Please specify – e.g., wrong size, changed mind, etc.]

I would prefer: [Refund / Exchange for [specify product details if exchanging]]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Dive Suit Pro Shop – Equipping your surf adventures with confidence since day one!